With more than 20 years of providing our clients with high quality language and
communications services, we felt it was time to make our commitment to quality official.
In brief, ISO – or International Organization for Standardization – is an
international body
that publishes standards and certifies conformity to those standards. As a language and
communications agency that puts quality as a top priority, we understand that staying
competitive means being consistent with our promise of quality.
Therefore, our ISO certification is not so much proof of the quality we deliver as much as
it is a wholehearted pledge that the aLB team is dedicated to our clients’ communication
goals and to the continual improvement of all cross-lingual and cross-cultural services
going into every assignment we deliver. This is our pledge for each client we serve, whether
their focus is healthcare, government, education, or business, at home in the US or abroad.
What ISO Means for Our Customers…
1. Customer Focus
Single aLB point of contact and development of client-specific glossaries and
style guides
2. Active Leadership
Head-on problem solving and client-centered prevention strategies
3. Engagement of People
Prompt, direct client communication and sharing of invaluable best practices
4. Process Approach
Thorough project documentation, from initial request to final delivery
5. Continual Improvement
Regular performance reviews and integration of client feedback
